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Lotus Notes Administrator

in Illinois(IL)

Lotus Notes Administrator
Work Location: Chicago, IL 60603
Contract duration: 6+ months

Purpose Of the Role
To lead and provide high quality operational and technical application
and systems support.
Owner of the Problem Management process, ensuring goals are achieved.
Minimizing the adverse impact of Incidents and Problems on the business and preventing reoccurrence of Incidents.

Responsibilities
Lead and prioritize the Application Support team€™s work load Manage and Own the Problem Management Process Develop, co-ordinate and promote the effective functioning of problem
management activities across all of support teams To examine potential areas for Service Improvement and raise proposals with the Service Manager Provide technical leadership Maintain application monitoring, performance tuning and testing Documenting the reports obtained from the team members and presenting them to the senior leadership.
Identify training needs or
requirements for yourself individually and for the team

Process Knowledge required
Should be comfortable with different ITIL processes of Incident, Change and Problem Management.

Good knowledge on Incident, Problem and Change management process Knowledge on Ticketing tool Manning P1/P2 Bridge Calls

Technical Expertise required
7+ years administering IBM/Lotus Notes in a server environment
Minimum of two 2 years experience administering Lotus Notes in a large environment and experience developing templates, databases, and workflow accounts.
Performance tuning for domino servers.
Working on all server related crashes, hang issues, memory and space issues.
User
account management on both Lotus notes (Creation, deletion, recertification, renaming).
Experience upgrading/migrating past versions of IBM/Lotus Notes (up to the latest version, 9x) Holding primary responsibility for any escalation in messaging environment Must have knowledge of server systems, Domino systems, and client systems at the desktop and network
level.

Nice to Have
Good understanding of Financial/Banking Domain.
Capital Markets Industry understanding in aspects of Wealth management, Asset Management.
Strong software development and debug/troubleshooting skills Experience in creating and maintaining technical documentation.


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Published at 05-12-2017
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