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SAP CRM Architect

in North Carolina(NC)

Location: Raleigh, NC
Duration: 12+ months
Responsibilities:
Client is seeking functional and technical support for the CRM
functions in SAP environment and adequate functional support for
the SAP hosting services project. This environment services over
5,000 users and includes instances of ECC 6.0, BI 7.0, Business
Objects, CRM, Enterprise Portal, Solution Manager, GRC, NWCE, and
PI.
CRM support includes but is not limited to: providing guidance in
aligning NCDOT’s business processes with SAP functionality,
performing functional configuration and customization,
maintaining system integrity, and component integration with ECC
and Portal. Additional responsibilities include writing
functional and technical specifications, developing test plans &
performing system testing.. The fiscal accountability and
management of NCDOT’s diverse activities is extremely complex and
requires a robust business system that will provide meaningful,
accurate, and timely information for the various needs of
public/private end users, the Federal and State government and
departmental and administrative requirements.
Role responsibilities:
- Responsible for the solution design, configuration, testing and
maintenance of the SAP CRM system. – Experience and knowledge of integration points of SAP CRM
System with SAP ECC modules. – Responsible for Production support to troubleshoot,
investigate, analyze and solve software problems. – Responsible for working with business users and clients to
gather and document business requirements for system changes and
to – develop solutions to satisfy business needs. – Responsible for analyzing the impact changes will have on other
internal/external business application systems. – Responsible for developing all documentation related to system
changes per client change control policies and procedures.
Skills Needed
7 or more years experience with CRM configuration experience with
SAP ECC integration. Required 7 Years
7 or more years experience with CRM middleware plug-ins and real
time experience on functional side of Enterprise Portals.
Required 7 Years
7 or more years experience with CRM components and technical
objects ABAP user exits, Business add-ins, BAPI’s, Idocs, and
Bdocs. Required 7 Years
7 or more years experience with business partner type customer,
employee & contact person definition and replication between ECC
& CRM. Required 7 Years
Hands-on middleware configuration for downloading the master data
components, business partner data, product master ibase &
I-objects. Required 7 Years
Customization of item categories, item category determinations,
work flow, processing claims, processing change requests and web
requests. Required 7 Years
Business Warehouse and BOBJ integration. Sync with CRM dashboards
by linking to the business roles. Required 7 Years
Ability to consult with clients and team members on issues and
requests that require the implementation or creation of a
standard or custom solutions. Required 7 Years
Ability to interpret and communicate information, to solicit
appropriate information and select the best method or format for
presenting information. Required 7 Years
Experience with writing functional and technical specifications,
testing and training. Required 7 Years
Public Sector Grantor Management Highly desired 7 Years


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Published at 01-11-2017
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