ServiceNow + ITIL

in Illinois(IL)

Role: ServiceNow + ITIL + Integration
Work Location: Downers Grove, IL
Duration: 12+ Months

Job Description:
. Total IT experience of 5+ years working within a large enterprise on
implementation initiatives
. Minimum 4 years of experience in configuring ServiceNow which involves
various modules, 3rd party integrations and building custom applications,
well versed of ITIL processes.
. Strong technical knowledge of ServiceNow modules - Incident Management and
Service Level Management, Problem Management, Change Management, Release
Management, Event Management, Knowledge Management, Service Request, Work
Request Management, ServiceNow Discovery, Software Asset Management, Asset
Management , CMDB , Contract Management
. Good hands on knowledge and experience of Angular JS, JavaScript, XML and
XSL stylesheets, web services, Good analytical and debugging skill
. Very good verbal and written English communication skills
. Effective time management, team handling and organizational skills
. Understand functional, technical, and business requirements and then turn
those requirements into a successful implementation.
. Defining event co-relation strategy and rules across all Systems to
co-relate events and eliminate false positives.
. Implementation of Event co-relation platform
. Event correlation for actionable alerts and CMDB updates enabled through
Capgemini Event Correlation solution
. Capture events from enterprise monitoring tools in a single ServiceNow
. Definition and Implementation of a service delivery and operations
dashboard showing service status like critical Incident, Availability,
Change Calendar, Blackout periods, Upcoming downtimes, SLAs, Analytics etc
. Role based access control for dashboard
. Integrated Configuration Management process with Incident, Problem and
Change Management
. Auto population of CMDB by integration of existing ServiceNow CMDB with
other tools
. ITIL certified or any Onsite experience will be helpful (Optional)

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Published at 12-09-2017
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